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Customer Services

Customer Services

General Enquiries

Please do not hesitate to call our Sales Department on +44 (0)1788 542777 with any catalogue queries.

Orders

Account holders are encouraged to telephone, fax or email orders which will receive our immediate attention.
When placing orders please provide the following information:-

YOUR DELIVERY ACCOUNT NO.
JPL PRODUCT CODES & BRIEF DESCRIPTIONS
YOUR PURCHASE ORDER NO.

Telephone: +44 (0)1788 542777
8:30-17:00, Monday to Friday, excluding public holidays.

E-mail: [email protected]
24 hour service, 7 days a week.

Online: JPLennard.com

Post: J. P. Lennard Ltd, Swift Point, Rugby, Warwickshire, CV21 1PX, United Kingdom

Personal Callers:
Personal callers between the hours of 9 - 11am, 2 - 4pm only please, Monday to Friday.

Minimum Order £100.00
A minimum order value of £100.00 nett will apply to non-credit account holders. Orders below this value will not be processed.

Delivery

For items in stock the majority of orders are delivered within 2/3 days. We can offer Guaranteed Next Day Delivery as long as the items required are in stock at the time in question. Carriage will be charged in full on all guaranteed next day deliveries.

Carriage
NOTE: Carriage charges calculated after order submission. Credit account holders we will add any carriage charges due to your invoice, please contact us if you need the carriage charge before raising a purchase order. Non-credit account holders you will be advised of any carriage charges at time of payment. If paying by bank transfer, DO NOT send payment before carriage charge is confirmed. Carriage will be charged at cost as follows: UK Mainland - orders below £600.00 nett Rest of UK - orders below £1,200.00 nett Eire and the Channel Islands - all orders All other destinations - all orders All product codes marked ✽ All bespoke/non-catalogue products

Carriage

NOTE: Carriage charges calculated after order submission.

Credit account holders we will add any carriage charges due to your invoice, please contact us if you need the carriage charge before raising a purchase order.
Non-credit account holders you will be advised of any carriage charges at time of payment.
If paying by bank transfer, DO NOT send payment before carriage charge is confirmed.

Carriage will be charged at cost as follows:

UK Mainland - orders below £600.00 nett
Rest of UK - orders below £1,200.00 nett
Eire and the Channel Islands - all orders
All other destinations - all orders
All product codes marked ✽
All bespoke/non-catalogue products

Payment
Please note payment cannot be actioned on the JPL website… JPL Credit Account holders: Account address and purchase order number will be required for us to process the order on account (use contact name if POs are not used). Note: We will add any carriage charges due to your invoice, please contact us if you need the carriage charge before raising a purchase order. Non-Credit Account holders: After you have submitted your order, we will contact you to advise carriage charges and arrange payment. All prices in British Pound Sterling (GBP) Payment can also be sent via bank transfer If paying by bank transfer, DO NOT send payment before carriage charge is confirmed.

Payment

Please note payment cannot be actioned on the JPL website…
JPL Credit Account holders: Account address and purchase order number will be required for us to process the order on account (use contact name if POs are not used).
Note: We will add any carriage charges due to your invoice, please contact us if you need the carriage charge before raising a purchase order.

Non-Credit Account holders: After you have submitted your order, we will contact you to advise carriage charges and arrange payment.

All prices in British Pound Sterling (GBP)

Payment can also be sent via bank transfer
If paying by bank transfer, DO NOT send payment before carriage charge is confirmed.

Bank details for BACS Payment:
National Westminster Bank
Sort Code: 54-41-00
Account Number: 49423169

For payment advice email [email protected]

VAT
All prices are subject to VAT at the prevailing rate except where marked †. All prices in Pounds Sterling.

Measurements

All size and weight measurements quoted are approximate.

Claims

Please advise us immediately upon receipt of goods of shortages, non-delivery or damage in transit.

Returns

If returning goods for credit please state invoice number under which they were received.
Unless a genuine complaint against the quality of goods or an error on our part is justified a handling charge of up to 25% will apply.
Customers are responsible for carriage costs when returning goods.

Conditions of Sale

Click for Conditions of Sale